Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zenfulnote is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at keila@nowdrops.com with your name and order number, and we will look into it for you.

Shipping services to P.O. boxes is available.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at keila@nowdrops.com

Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.